This Usage Policy governs how you may use the RingDesk AI service. It exists to protect you, your callers, and other users of the platform from abuse. Violations may result in immediate account suspension without refund.

This policy applies to all users, including those on free trials, standard plans, and enterprise plans.

1. Permitted Uses

You may use the Service to:

Answer inbound calls to your legitimate business telephone number(s)
Make outbound calls to prospects who have provided consent to be contacted
Book appointments and capture lead information on behalf of your business
Send automated call summaries and notifications to yourself or your team
Integrate with your business calendar, CRM, or communication tools

2. Prohibited Uses

You must not use the Service to:

2.1 Illegal Activities

Make or receive calls that violate any applicable local, national, or international law
Violate telemarketing regulations, including TCPA (US), PECR (UK), or equivalent regulations in your jurisdiction
Call numbers on Do Not Call registries without legal basis
Engage in fraud, identity theft, phishing, or impersonation
Facilitate any form of illegal gambling, drug sales, weapons trading, or human trafficking

2.2 Harassment and Harm

Harass, threaten, intimidate, or abuse any person
Make robocalls or unsolicited bulk calls to consumers
Engage in predatory lending, debt collection harassment, or illegal financial practices

2.3 Technical Abuse

Attempt to reverse engineer, decompile, or extract the source code of the Service
Use automated scripts, bots, or scrapers to interact with the Service
Probe, scan, or test the vulnerability of the Service without written permission (see our Responsible Disclosure Policy)
Overload the Service infrastructure or disrupt other users’ access
Circumvent any account limits, rate limits, or access controls

2.4 Misuse of AI

Use the AI to impersonate a real, named individual without their consent
Use the AI to make claims that are knowingly false or misleading to callers
Attempt to manipulate the AI to bypass its safety guidelines
Record calls in jurisdictions that require two-party consent without obtaining such consent

2.5 Resale Without Permission

Resell, sublicense, or white-label the Service without a signed Reseller Agreement
Provide the Service to third parties as if it were your own product

3. Call Recording Compliance

Laws governing call recording vary by jurisdiction. You are solely responsible for ensuring you comply with all applicable call recording laws, including obtaining required consents. RingDesk AI automatically plays a brief recording notification at the start of calls in jurisdictions where this is required by default (UK, EU). For the United States, requirements vary by state — one-party consent states (federal standard) vs. all-party consent states (CA, FL, IL, WA, etc.).You must configure your account appropriately for your jurisdiction.

4. Outbound Calling Rules

If you use the outbound AI calling feature (Pro plan), you additionally agree:

All contacts you upload have provided prior consent to be called by your business
You maintain suppression lists and honour opt-out requests immediately
You comply with calling hours restrictions (e.g., TCPA restricts calls to 8am–9pm local time)
You do not use the feature for cold calling of consumers in jurisdictions where this is prohibited without express consent
Your outbound scripts comply with applicable advertising standards and are not misleading

5. Consequences of Violation

We reserve the right to:

Suspend or terminate your account immediately for material violations
Remove or disable specific call flows or scripts that violate this policy
Report illegal activity to appropriate law enforcement authorities
Retain evidence of violations to comply with legal obligations

Account termination for policy violation does not entitle you to a refund.

6. Reporting Abuse

If you believe someone is misusing the Service, report it to abuse@ringdesk.net. We investigate all reports and act within 24 hours on credible reports of serious harm.

7. Changes

We may update this policy to address new misuse patterns. Changes will be communicated via email with 14 days’ notice.

8. Contact

Usage policy questions: legal@ringdesk.net
Report abuse: abuse@ringdesk.net